Shipping & Returns
It’s okay to feel what you feel!
Everything we sell is printed for your order, one at a time. Here is exactly how that works, what it costs, and what happens if something goes wrong — in plain language, with nothing buried.
Last updated: September 10, 2026
Shipping
Where we ship
We currently ship within the United States. We are a small team building carefully — Canada and wider international shipping will come once we can do it well.
Shipping cost
Shipping is a flat $11.95 per order for the Card Deck, Poster, or Workbook. The School Kit (our per-classroom bundle) ships for $13.95. When your cart includes more than one shipping-rated item, rates combine per item — for example, one single item plus a School Kit totals $25.90 in shipping.
How long it takes
Orders are printed for you by our print partner, SPOD, typically within 3–5 business days — that is their standard turnaround, not a guarantee. After that, delivery takes additional transit time depending on the shipping method you choose at checkout.
You will receive a confirmation email when your order is placed, and a second email with tracking as soon as your order ships.
Returns & damaged items
If something arrives damaged, misprinted, or incomplete
We will replace it free. Email store@thekrewelings.com within 14 days of delivery with your order number and a photo of the problem.
Why fourteen days? Because a fresh problem is a fixable problem. Knowing quickly is what lets us get a replacement moving, take it up with our printer while the print run is still identifiable, and file with the carrier while a damage claim is still open to us. Two weeks is our own line, chosen so that nothing sits long enough to become hard to put right.
And if life got in the way — tell us anyway. Illness, a family emergency, a hurricane, a move: if something genuinely outside your control kept you from writing sooner, say so and we will do everything we still can. We would far rather hear from you late than not at all. The fourteen days exist to protect the fix, not to catch you out.
If your order includes more than one item, we’ll replace only the item(s) that are clearly damaged, misprinted, or incomplete — not the entire order.
You do not need to ship anything back. A clear photo is enough — it is also exactly what we need to take the problem up with our print partner or the carrier, so the clearer the photo, the faster the fix.
If your order never arrives
If tracking shows your order stalled or lost on the way, email us. We’ll file a claim with the carrier and have them research it — once they confirm it’s lost, we will send a replacement.
If tracking shows your order as delivered but you cannot find it, please check with household members, neighbors, your porch and mail room first — most “missing” packages turn up within a day. If it still has not appeared, email us within 7 days. We’ll file a claim and have the carrier research it before replacing anything — if their research confirms it was not delivered to you, we will send a replacement. We are not able to automatically replace orders the carrier confirms were delivered.
Wrong address
Please double-check your shipping address at checkout — every order is printed for you and ships to exactly the address you enter. If an order ships to an address that was entered incorrectly, we are not able to reship it free of charge; we can reprint and reship it, but we will need to charge shipping on the reshipment.
Change-of-mind returns
We are not able to accept returns or exchanges simply because you changed your mind, or ordered the wrong item. Everything we sell is printed for your order rather than pulled from a shelf, so a returned item cannot go back into stock.
We know that is stricter than a big retailer, and we would rather say so plainly than bury it. If you are unsure which product fits your classroom or your family, email us before you order — we will tell you honestly, including when the answer is that you do not need it yet.
A few more things
Schools, districts, and bulk orders
Purchasing for a school, district, or program? Email store@thekrewelings.com before ordering and we will work with you directly on quantities, timing, and anything your purchasing process needs.
Digital downloads
Free downloads and the printable packs included with our products are delivered by link and are not refundable, since they cannot be returned. If a link does not work, email us and we will fix it right away.
Questions
Email store@thekrewelings.com and a real person will answer. Our FAQ covers most of what people ask.